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	<title>Comments on: What I’m Telling Clients Now: Accountability, Transparency, and Full Disclosure</title>
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	<link>http://www.roadtoindependenceblog.com/2009/12/28/what-i%e2%80%99m-telling-clients-now-accountability-transparency-and-full-disclosure/</link>
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		<title>By: Rich A</title>
		<link>http://www.roadtoindependenceblog.com/2009/12/28/what-i%e2%80%99m-telling-clients-now-accountability-transparency-and-full-disclosure/comment-page-1/#comment-9918</link>
		<dc:creator>Rich A</dc:creator>
		<pubDate>Mon, 11 Jan 2010 23:47:00 +0000</pubDate>
		<guid isPermaLink="false">http://roadtoindependenceblog.com/?p=291#comment-9918</guid>
		<description>Mike, you address only a small part of the message. And it happens to be the smallest of the points made, that cheap is not always good. If you think that cheap is a value proposition, then go with it and see what happens. You will not likely notice anything because you will surround yourself with others who value cheap rather than good. Generally, you cannot have cheap and good. Let’s make you the Captain of that since that is what you responded to. But again, that is the smallest part of my message to you and your reader base.

The real message is how you are holding yourself out there without experience, determined to share your experience learning the business by treating your clients as a laboratory. Yes, there is a nicer way to say that, but why not call it as it really is. This guff about ego… I guess the strategy is when you are defensive and have nothing else to say, attack on ego. Look at what I have written: There is nothing in what I have shared that gives you a sense of my practice, results, prowess or lack of prowess, etc. Absolutely nothing. So grow up and take the feedback or get off the blog, and decide if you will go out and get professional support for the benefit of you and your clients. Or decide to be a defensive hack. I hope you engage the former because getting feedback and deciding on a better strategy is never a waste of time, as you seem to indicate in your response. And besides, the industry needs more well-trained practitioners. I hope that you evolve into one of them.

As the shoe company says, just do it… with some professional help. If you want to speak in person, let me know. I will be just as direct and honest, which may not be to your liking.

Good luck.</description>
		<content:encoded><![CDATA[<p>Mike, you address only a small part of the message. And it happens to be the smallest of the points made, that cheap is not always good. If you think that cheap is a value proposition, then go with it and see what happens. You will not likely notice anything because you will surround yourself with others who value cheap rather than good. Generally, you cannot have cheap and good. Let’s make you the Captain of that since that is what you responded to. But again, that is the smallest part of my message to you and your reader base.</p>
<p>The real message is how you are holding yourself out there without experience, determined to share your experience learning the business by treating your clients as a laboratory. Yes, there is a nicer way to say that, but why not call it as it really is. This guff about ego… I guess the strategy is when you are defensive and have nothing else to say, attack on ego. Look at what I have written: There is nothing in what I have shared that gives you a sense of my practice, results, prowess or lack of prowess, etc. Absolutely nothing. So grow up and take the feedback or get off the blog, and decide if you will go out and get professional support for the benefit of you and your clients. Or decide to be a defensive hack. I hope you engage the former because getting feedback and deciding on a better strategy is never a waste of time, as you seem to indicate in your response. And besides, the industry needs more well-trained practitioners. I hope that you evolve into one of them.</p>
<p>As the shoe company says, just do it… with some professional help. If you want to speak in person, let me know. I will be just as direct and honest, which may not be to your liking.</p>
<p>Good luck.</p>
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		<title>By: Mike Patton</title>
		<link>http://www.roadtoindependenceblog.com/2009/12/28/what-i%e2%80%99m-telling-clients-now-accountability-transparency-and-full-disclosure/comment-page-1/#comment-9913</link>
		<dc:creator>Mike Patton</dc:creator>
		<pubDate>Mon, 11 Jan 2010 19:55:03 +0000</pubDate>
		<guid isPermaLink="false">http://roadtoindependenceblog.com/?p=291#comment-9913</guid>
		<description>I had decided not to respond to Rich&#039;s &quot;comments taken out of context,&quot; but since he&#039;s reentered the conversation, I fell I must speak to the issue with the optimistic hope that Rich will &quot;get it.&quot;  Rich, When I have decided on a particular mutual fund, I will buy the cheapest share class available of that specific fund. In this case, cheaper is better since the expense ratio is lower, the returns will be higher than other share classes of the same fund. Although this point seemed to be clear in my blog (at least to me), somehow you missed it. While I don&#039;t mind you having a different opinion than I, it would be nice if you would engage the conversation on the issues, not what you may think of me (which you seem to be somewhat of an expert). I think the &quot;ego&quot; comment from Joe may be coming from the fact that in your comments you seem to think very highly of yourself. A normal healthy ego is fine, but overinflated is very transparent to readers. I think that&#039;s what he (and others) see. Well, I think I&#039;ve wasted enough time as time can never be redeemed. I wish you well and hope things work out for you.</description>
		<content:encoded><![CDATA[<p>I had decided not to respond to Rich&#8217;s &#8220;comments taken out of context,&#8221; but since he&#8217;s reentered the conversation, I fell I must speak to the issue with the optimistic hope that Rich will &#8220;get it.&#8221;  Rich, When I have decided on a particular mutual fund, I will buy the cheapest share class available of that specific fund. In this case, cheaper is better since the expense ratio is lower, the returns will be higher than other share classes of the same fund. Although this point seemed to be clear in my blog (at least to me), somehow you missed it. While I don&#8217;t mind you having a different opinion than I, it would be nice if you would engage the conversation on the issues, not what you may think of me (which you seem to be somewhat of an expert). I think the &#8220;ego&#8221; comment from Joe may be coming from the fact that in your comments you seem to think very highly of yourself. A normal healthy ego is fine, but overinflated is very transparent to readers. I think that&#8217;s what he (and others) see. Well, I think I&#8217;ve wasted enough time as time can never be redeemed. I wish you well and hope things work out for you.</p>
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		<title>By: Rich A</title>
		<link>http://www.roadtoindependenceblog.com/2009/12/28/what-i%e2%80%99m-telling-clients-now-accountability-transparency-and-full-disclosure/comment-page-1/#comment-9911</link>
		<dc:creator>Rich A</dc:creator>
		<pubDate>Mon, 11 Jan 2010 19:02:32 +0000</pubDate>
		<guid isPermaLink="false">http://roadtoindependenceblog.com/?p=291#comment-9911</guid>
		<description>Glad to see a little interaction, a sense of give and take, on this article. Joe talks about being disgruntled and ego. I can&#039;t figure out where this came from, except that because I have a perspective I must be unhappy. This is incorrect and not worth spending any more time on.

I am reading here that advisors feel entitled to a learning curb; that they must cut their teeth on someone, eventually. Not true. First, no clients want their financial matters or hard earned money in the hands of a novice, except for mom and dad. This should not be a surprise to anyone with any sense of good judgment. So the question is; how do you go from starting into this business to experience while mitigating the risk to clients or yourself? You do it with joint work with advisors who are more experienced. That is the bottom line, and there are no short cuts. You do it as long as it takes. There is no time clock, only a commitment to results.

Allowing this writer to drone on about his learning experiences lowers the bar for beginners and all practitioners in the business. There are better and smarter options than making a go at it yourself. That is why there is no room for this column - it weakens the business and lowers standards. And this hurts clients who come to us for help. I have written to the editor offering to help in this regard, but no reply.

Sincerely,

Rich A.</description>
		<content:encoded><![CDATA[<p>Glad to see a little interaction, a sense of give and take, on this article. Joe talks about being disgruntled and ego. I can&#8217;t figure out where this came from, except that because I have a perspective I must be unhappy. This is incorrect and not worth spending any more time on.</p>
<p>I am reading here that advisors feel entitled to a learning curb; that they must cut their teeth on someone, eventually. Not true. First, no clients want their financial matters or hard earned money in the hands of a novice, except for mom and dad. This should not be a surprise to anyone with any sense of good judgment. So the question is; how do you go from starting into this business to experience while mitigating the risk to clients or yourself? You do it with joint work with advisors who are more experienced. That is the bottom line, and there are no short cuts. You do it as long as it takes. There is no time clock, only a commitment to results.</p>
<p>Allowing this writer to drone on about his learning experiences lowers the bar for beginners and all practitioners in the business. There are better and smarter options than making a go at it yourself. That is why there is no room for this column &#8211; it weakens the business and lowers standards. And this hurts clients who come to us for help. I have written to the editor offering to help in this regard, but no reply.</p>
<p>Sincerely,</p>
<p>Rich A.</p>
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		<title>By: Rita V</title>
		<link>http://www.roadtoindependenceblog.com/2009/12/28/what-i%e2%80%99m-telling-clients-now-accountability-transparency-and-full-disclosure/comment-page-1/#comment-9640</link>
		<dc:creator>Rita V</dc:creator>
		<pubDate>Tue, 05 Jan 2010 16:14:18 +0000</pubDate>
		<guid isPermaLink="false">http://roadtoindependenceblog.com/?p=291#comment-9640</guid>
		<description>Just a few comments regarding Mikes post and  Rich A&#039;s.  
Both of the blog posts create the &quot;ultimate&quot; Registered Investment Adviser.  Mikes comments are well taken for someone who is learning the business as well as a reminder to those of us who are experienced  regarding full disclosure.  Mike has detailed out a  professional ,ethical , and regulatorily correct  way of doing this.   And yes , the &quot;cheapest&quot; way is not always the best way but by explaining the alternatives and the why of what we are recommending to our clients  is engaging in full disclosure.  The client  may very well choose the more expensive strategy because it is the best choice  with the best outcome for them.  Even within this more expensive strategy/alternative  we still will seek out the cheapest way of delivering it to the client.  I do not like the word &quot;cheap&quot; but it is clear as to what is meant.

  We all know there are many Advisers/Brokers who intentionally or unintentionally practice non disclosure or partial disclosure. Instead  they seek that strategy that pays the Adviser or broker the most.  Many times they are not even aware that they do this.  The regulators are trying to eliminate this negative practice  of non disclousre or partial disclsoure but it is difficult to monitor all forms of communication of how this info is delivered (or not) to the client.  It really comes down to the incorporating the highest ethical standards and professionalism  that each of practices on a daily basis with our clients  to make our clients successful and give them that &quot;excellent&quot; experience. 
 Once the foundation is laid  to incorporate full disclosure  to clients (which is Mikes post )then the advanced stage of  the experienced Adviser is what is practiced( Rich A&#039;s post).... and full diclsoure becomes an instinctive behaviorial trait. 
Even as an experienced Adviser I appreciate the reminders of best practices etc., I consider myself at Rich A&#039;s level but appreciate the  reminder of best practices and sometimes in the details of a &quot;sophomoric&quot; discussion I find something that I can improve upon.  Thanks to you both for your posts!

Rita V</description>
		<content:encoded><![CDATA[<p>Just a few comments regarding Mikes post and  Rich A&#8217;s.<br />
Both of the blog posts create the &#8220;ultimate&#8221; Registered Investment Adviser.  Mikes comments are well taken for someone who is learning the business as well as a reminder to those of us who are experienced  regarding full disclosure.  Mike has detailed out a  professional ,ethical , and regulatorily correct  way of doing this.   And yes , the &#8220;cheapest&#8221; way is not always the best way but by explaining the alternatives and the why of what we are recommending to our clients  is engaging in full disclosure.  The client  may very well choose the more expensive strategy because it is the best choice  with the best outcome for them.  Even within this more expensive strategy/alternative  we still will seek out the cheapest way of delivering it to the client.  I do not like the word &#8220;cheap&#8221; but it is clear as to what is meant.</p>
<p>  We all know there are many Advisers/Brokers who intentionally or unintentionally practice non disclosure or partial disclosure. Instead  they seek that strategy that pays the Adviser or broker the most.  Many times they are not even aware that they do this.  The regulators are trying to eliminate this negative practice  of non disclousre or partial disclsoure but it is difficult to monitor all forms of communication of how this info is delivered (or not) to the client.  It really comes down to the incorporating the highest ethical standards and professionalism  that each of practices on a daily basis with our clients  to make our clients successful and give them that &#8220;excellent&#8221; experience.<br />
 Once the foundation is laid  to incorporate full disclosure  to clients (which is Mikes post )then the advanced stage of  the experienced Adviser is what is practiced( Rich A&#8217;s post)&#8230;. and full diclsoure becomes an instinctive behaviorial trait.<br />
Even as an experienced Adviser I appreciate the reminders of best practices etc., I consider myself at Rich A&#8217;s level but appreciate the  reminder of best practices and sometimes in the details of a &#8220;sophomoric&#8221; discussion I find something that I can improve upon.  Thanks to you both for your posts!</p>
<p>Rita V</p>
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		<title>By: Joe</title>
		<link>http://www.roadtoindependenceblog.com/2009/12/28/what-i%e2%80%99m-telling-clients-now-accountability-transparency-and-full-disclosure/comment-page-1/#comment-9382</link>
		<dc:creator>Joe</dc:creator>
		<pubDate>Thu, 31 Dec 2009 06:34:52 +0000</pubDate>
		<guid isPermaLink="false">http://roadtoindependenceblog.com/?p=291#comment-9382</guid>
		<description>I am very appreciative of Mike&#039;s posts and a little shocked by Rich&#039;s comments. Frankly, it sounds as if he is disgruntled or just needed to sooth his ego by lashing out. I can&#039;t speak for Mike, but it is clear to me that he was talking about the most cost effective share class to purchase for his clients and not the cheapest. Rich clearly missed the point. 

&quot;Not drone on about sophomoric learning experiences&quot; 

Learning experiences from someone who took the steps before you is EXACTLY what this blog is about and many of us find it helpful. Not everyone pops out of the RIA womb knowing everything like you Rich.

Thanks again Mike, I hope you have a happy new year.</description>
		<content:encoded><![CDATA[<p>I am very appreciative of Mike&#8217;s posts and a little shocked by Rich&#8217;s comments. Frankly, it sounds as if he is disgruntled or just needed to sooth his ego by lashing out. I can&#8217;t speak for Mike, but it is clear to me that he was talking about the most cost effective share class to purchase for his clients and not the cheapest. Rich clearly missed the point. </p>
<p>&#8220;Not drone on about sophomoric learning experiences&#8221; </p>
<p>Learning experiences from someone who took the steps before you is EXACTLY what this blog is about and many of us find it helpful. Not everyone pops out of the RIA womb knowing everything like you Rich.</p>
<p>Thanks again Mike, I hope you have a happy new year.</p>
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		<title>By: cjt</title>
		<link>http://www.roadtoindependenceblog.com/2009/12/28/what-i%e2%80%99m-telling-clients-now-accountability-transparency-and-full-disclosure/comment-page-1/#comment-9377</link>
		<dc:creator>cjt</dc:creator>
		<pubDate>Thu, 31 Dec 2009 04:29:57 +0000</pubDate>
		<guid isPermaLink="false">http://roadtoindependenceblog.com/?p=291#comment-9377</guid>
		<description>would love to hear Rich A&#039;s ideas.  enjoy Mike&#039;s columns, but also sort of surprised by this recent post.  I guess I&#039;m [also ?] sort of surprised by the presumed relevance/value of the topic.  Fee discussions are &quot;par for the course&quot; ... I&#039;m personally more interested in how advisors managed their business while ALWAYS attaining best execution/price/results for clients.</description>
		<content:encoded><![CDATA[<p>would love to hear Rich A&#8217;s ideas.  enjoy Mike&#8217;s columns, but also sort of surprised by this recent post.  I guess I&#8217;m [also ?] sort of surprised by the presumed relevance/value of the topic.  Fee discussions are &#8220;par for the course&#8221; &#8230; I&#8217;m personally more interested in how advisors managed their business while ALWAYS attaining best execution/price/results for clients.</p>
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		<title>By: Rich A</title>
		<link>http://www.roadtoindependenceblog.com/2009/12/28/what-i%e2%80%99m-telling-clients-now-accountability-transparency-and-full-disclosure/comment-page-1/#comment-9292</link>
		<dc:creator>Rich A</dc:creator>
		<pubDate>Tue, 29 Dec 2009 03:15:30 +0000</pubDate>
		<guid isPermaLink="false">http://roadtoindependenceblog.com/?p=291#comment-9292</guid>
		<description>Disappointing to read that telling the truth is a revelation to a Registered Investment Advisor. That should be something that comes from the start, from within, almost like an instinctive behavioral trait. Additionally, disappointing to hear that the total costs of investments were not scoped out well. Clients deserve a full disclosure of fees from the start. Finally and equally disturbing is the statement that cheap is good. This is in relation to the comment “I will buy the cheapest share class available to reduce their expenses.” Cheap is not good. It is simply cheap. Good is good. I bet the client would agree to pay more for a better or more suitable strategy than the lowest priced solution.

It has been painful to read these articles written by Mike Patton. The author should focus on learning the business and creating an excellent experience for his clients, not drone on about sophomoric learning experiences. Joint work would do a lot of good in his case, and in the case of many other new advisors. Let’s use this space for something more progressive, more advanced. Publisher: I’ve got a dozen ideas if you are interested.</description>
		<content:encoded><![CDATA[<p>Disappointing to read that telling the truth is a revelation to a Registered Investment Advisor. That should be something that comes from the start, from within, almost like an instinctive behavioral trait. Additionally, disappointing to hear that the total costs of investments were not scoped out well. Clients deserve a full disclosure of fees from the start. Finally and equally disturbing is the statement that cheap is good. This is in relation to the comment “I will buy the cheapest share class available to reduce their expenses.” Cheap is not good. It is simply cheap. Good is good. I bet the client would agree to pay more for a better or more suitable strategy than the lowest priced solution.</p>
<p>It has been painful to read these articles written by Mike Patton. The author should focus on learning the business and creating an excellent experience for his clients, not drone on about sophomoric learning experiences. Joint work would do a lot of good in his case, and in the case of many other new advisors. Let’s use this space for something more progressive, more advanced. Publisher: I’ve got a dozen ideas if you are interested.</p>
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